Does your organization live in chaos? How about your fundraising department?
Check out this useful book From Chaos to Control: Build a High Performance Team Using Knowledge Management, by Sharron Batsch.
As Sharron says, chaos need not be the norm. So what’s your CQ (Chaos Quotient)? For example:
- Use the evaluation tool to determine your donor data management CQ.
- Use another evaluation tool to determine your CQ in your knowledge-based system.
I like Sharron’s acronym for the problem: L.O.S.T. (Leadership – Order – Staffing – Training). Fix all four and your chaos quotient goes way down! And Sharron tells you how to fix it all.
This book describes a step-by-step process to building your Knowledge Plan (KPlan). Anecdotes describe problems. (Oh how awful these are!) The book describes solutions. And then the book describes the Knowledge Management System Toolkit.
And then there’s the 15 second rule. Sharon’s office and team evaluate the effectiveness of their Knowledge Management System by whether (or not) they can locate the specific resource file needed in a particular situation — within 15 seconds. Wow. Imagine that kind of efficiency!
I really like this book. Get your copy now. Use it! Make big, important, useful change. Now.