Research

July 16, 2018

Include your voice in critical research!!!

Hey colleagues…

Do you (and your organizations) want to raise more money?

Then our fundraising profession needs MORE VERY GOOD RESEARCH. Research that helps us fundraise better.

So add your voice to this important new research!!!

YES. With just 16 minutes of your time, you can help design new research. YES! YOU!

Click below…

https://philanthropycentre.eu.qualtrics.com/jfe/form/SV_ebTdaDN6uJUwC7b

I just reviewed the survey. This is GREAT!! Please play. PLEASE COMPLETE THE SURVEY. I want the answers. You’ll want the answers.

The results can help  RAISE MORE MONEY!!!!!!!!!

 

Filed under: Research, Resources

June 5, 2018

Ah neuroscience… So useful for fundraising.

Surely every single fundraiser knows that giving a gift is not a rational decision. In fact, most decision-making is based on emotions. Sure, we might rationalize it within seconds, but even the rationalizing isn’t rational!

Dr. Antonio Damasio “…[A]t the point of decision, emotions are very important for choosing. In fact, even with what we believe are logical decisions, the very point of choice is arguably always based on emotion … we are living an illusion of conscious choice.”

Dr. Antoine Bechara, leading authority on the mental processes behind decision making: “What if sound, rational decision-making in fact depended on … emotional processing? The studies of decision-making in neurological patients who can no longer process emotional information normally suggest just that … I will make the case that decision-making is a process guided by emotions.”

Want more information on all this?

  • Read Keep Your Donors: The Guide to Better Communications and Stronger Relationships (2008. Ahern and Joyaux)
  • And read Tom Ahern’s books and newsletter.
May 21, 2018

Neuroscience can help fundraisers

Thanks to MRI machines, we can monitor what’s happening in the human brain.

For example, did you know: When you’re the victim of a mistake – if the handling of that mistake is really good – you experience a dopamine high. (If you don’t know what a dopamine high is, check it out!) That dopamine high can be great … I almost think we should make mistakes on purpose to give our donors a dopamine high. (On the other hand, I figure we all make sufficient mistakes that what we really need to do is to handle mistakes very very very well!)

So here’s my story of my dopamine high! One day, I get a very nice email from EMILY’S List, indicating that it appears that I haven’t renewed my membership. And how much I matter as a member and what my participation has accomplished.

I checked my checkbook and, as I had remembered, I had renewed.

So I called EMILY’S List. A human being answered. I asked for the development office. A human being answered. Wow. Not caught in voicemail hell!

The development officer immediately looked me up in the database. Quickly and efficiently. No referral to someone else!

I had renewed. She apologized very graciously and corrected the entry.

I wasn’t angry or even annoyed. Everyone makes mistakes. No big deal at all. Off I went to my appointments.

I returned home and there was a very gracious email apology. Then a couple hours later, a personal call from the chief development officer apologizing. That was so unnecessary. No need for another apology!!

And then… After apologizing to me personally, the chief development officer said: “Do you realize that in 4 more days, it will be the anniversary of your 20thyear as an EMILY’S LIST member? Thank you so much.”

What an amazing experience. Talk about a dopamine high! I tell everyone this story. I repeat this story over and over when presenting.

Thank you EMILY’S LIST. You gave my brain a dopamine high. You made me admire you even more.

December 27, 2017

Information as a weapon

Theresa May said “Information has been weaponized.”

Colin Habberton was talking about information and communications and weapons at the AFP Toronto Congress.

And how about this NYT article? “If Everything Can Be ‘Weaponized,’ What Should we Fear?” 

SURPRISING SIDEBAR: So I’m reading the aforementioned NYT article. And 2 sentences in, the article refers to Milton Rokeach, social psychologist. Milt Rokeach?!!! He lived down the street from my family…on Lantern Hill Drive, East Lansing, Michigan. A family friend. Professor at Michigan State University, just like my dad. The Rokeach and Joyaux kids all went to school together.

I knew him as the dad down the street. And I knew he was a psychologist. But now I know he was a social psychologist and developed a very important values classification instrument, the Rokeach Value Survey (RVS). With 18 terminal and 18 instrumental values. Check it out! Really cool. And various attempts haven’t “beaten” Milt’s instrument. Sure looks good for philanthropy.

NOW BACK TO WEAPONIZING: Information has been weaponized. And wow is the internet and social media great for deploying the weapon! Bullying. Politics. Outrage. Manipulation.

At AFP Toronto Congress, Colin talked about “demilitarizing information.” How can we do this? Can we use information as a weapon for good? Check out Colin’s work.

Do some thinking on your own. Talk about this with your staff and with your board. And talk about this with some of your favorite marketing/communications people. Can we demilitarize information?

November 20, 2017

Memories of IFC 2017

Thanks to the Resource Alliance, UK for the marvelous IFC 2017 (International Fundraising Congress). 

Truly international – and risk-taking.

Imagine talking with colleagues all over the world... And you can always find and connect with people in the dining rooms reserved for IFC participants. Just sit anywhere… Perhaps you’ll be talking with Chinese and South African colleagues. Fundraisers and executives from Nigeria, Argentina, Slovakia, Thailand, Singapore, Canada, Scotland, Ireland, Italy, France, Autralia, Turkey, Jordan, Pakistan, Czech Republic, Germany…. And more….

Here are some wonderful highlights… To inspire and challenge you and me over and over…

Ahmen…Fundraiser and rapper…This is my favorite plenary session. Beautiful. Angry. Hopeful. Speaking out. Challenging us.

I did a 6-hour masterclass called “Changing Your Organization for Greater Impact.” Here’s my video promo for the masterclass. (People came up to me at the conference — whom I didn’t know — saying that they liked my ad.)

Have you ever seen live graphic documenting during meetings or presentations? It’s marvelous. And the IFC has this happening… First in 2016, I think. And again in 2017. And I hope forever!!!

This is the graphic facilitation (by Housatonic) for my masterclass. You can see many more IFC drawings on Facebook.

 

 

 

 

Filed under: Leadership, Research, Resources

October 23, 2017

Please help: Survey about leadership…yours, mine, & others!

Please join me and take this leadership survey. Takes only 14 minutes to complete. https://plymouthbusiness.eu.qualtrics.com/jfe/form/SV_2aFGGX21xXzr3fL

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Hail all leaders… CEOs, directors of development, team leaders, COOs. How do you behave? What’s your management style? How does this style make you a successful leader?

Would you like to be a better leader – more successful? I would. So I plan to participate in this survey.

Please help research the relationship between leadership styles you and others use … And how each style might produce good outcomes, such as a thriving culture of philanthropy.

Here’s the survey link. I’m hoping you’ll participate. https://plymouthbusiness.eu.qualtrics.com/jfe/form/SV_2aFGGX21xXzr3fL

 Who’s doing this research? People I really admire and respect.

  • The very trustworthy Hartsook Centre for Sustainable Philanthropy (founded by Adrian Sargeant with Jen Shang as the research director).
  • Marc Pitman (CEO of The Concord Leadership Group. I think of him as bowtie guy.)

Filed under: Leadership, Research

July 11, 2017

Conversations your NGO should have

I usually avoid the word “should.” Who am I to tell you what you “should” do?

On the other hand…There’s leadership. And building a strong society.

I do believe that there are issues that all sectors (government. for-profit. nonprofit) should (yes should) talk about…

And the GENDER GAP is one of the shoulds.

Gender Gap in salary. (Recommend some articles or blogs and I’ll post them.) Gender Gap in public office. (Articles you particularly appreciate? How about books?) Gender Gap on boards and in the C Suite.

So here’s an interesting infographic, “Which States Have the Smallest Gender Gap in Occupations?” And why does that even matter? (Lots of very insightful reasons!)

I’ll bet lots of you know what STEM is…Science, Technology, Engineering, Mathematics… Traditionally male-dominated fields. But there’s been great work over the past years to change this.

  • But do you know why STEM careers are so popular:
  • Higher wages (high wage-to-education ratio)
  • Reducing debt allows faster saving and earlier retirement
  • Having a broder impact, e.g., improving areas of life for many others worldwide (and this is a strong motivator for most women.)

The good news: The gender gap between men to women is starting to close as the benefits of a STEM career become more apparent. Check out the article and infographic. Thank you, Hazel Garcia.

 

Filed under: Leadership, Research

February 13, 2017

Truth. Facts. Whatever.

Have you ever fought with your boss or board about the fundraising body of knowledge and research? Do you ever get frustrated when non-fundraisers tell you, the professional, that you’re wrong?

Your boss and board don’t do that to the accountant. Darn few people question the building contractor about the size of wall studs.

But in the nonprofit sector, opinions (especially from that really powerful board member or your boss) win too often over body of knowledge and research and expertise.

And this happens in the regular world, too. The world of climate change and evolution and….

One of my favorite articles of all times is Chris Mooney’s “The Science of Why We Don’t Believe Science.”  I know I’ve told you to read this before.

There are actually true truths in this world. And facts not opinions. Rembrandt did exist. That’s a fact. Evolution is true. It’s been proven.

We can’t disagree with these facts. We can’t claim that there are differences of opinion.

Then there are personal truths. He might believe in god. She doesn’t.

We get in big trouble by denying facts and truths. Sadly, we’re wired to do so. Just read Mooney’s article again.

If you’re a professional, then you learn the body of knowledge. You follow research. You distinguish between facts and professional opinion…facts and personal opinion… And you fight to make sure that the others learn and behave accordingly.

We’ve got lots of fighting to do, people. In the fundraising profession, in the nonprofit sector…and in our world. Don’t get confused about the distinctions. Check out this article, “Truth, truthiness, triangulation: A news literacy toolkit for a ‘post-truth’ world,” Joyce Valenza.

And here’s another thing to have at your side all the time, The Miniature Guide to Critical ThinkingIt costs $4. You can read it in 30 minutes or less. Get the whole real thing. Not just the short limited free version.

 

Filed under: Leadership, Research, Resources

January 17, 2017

Prepping for 2017 Giving Tuesday

It’s never too late to start thinking about big actions, small meaningful activities, etc.

If you’re thinking about #GIVINGTUESDAY for 2017, read these blogs and research first. Because maybe #GivingTuesday isn’t so great. Maybe #GivingTuesday needs to change.

And probably for sure…. your organization needs to think long and hard about how you do fundraising and how you might do #GivingTuesday and………

Giving Tuesday and the when versus why of giving (Nick Ellinger, DonorVoice, November 30, 2016)

  • Starts with: “I like the idea of Giving Tuesday very much – there needs to be a day (actually, more than one) dedicated to giving. That’s why it frustrates me that we are killing it….Killing it in the sense of making it unable to survive.”

Losing Donors in the Sea of Sameness (Roger Craver, The Agitator, December 2, 2016)

  • Starts with: “…abandoning support of an organization is influenced and controlled by the actions the organization itself takes…. Perhaps nowhere are the sloppy, copycat practices of some fundraisers more pronounced that on #GivingTuesday.” READ IT!

Please think. Please review your practices. Please let’s make it better.

P.S. A board member asked me the other day about what I think about “donor fatigue.” And I responded: “Donor fatigue is something we fundraisers and organizations make ourselves. And not because we’re asking. But because we’re doing this work so poorly.”

P.P.S. Do you read the Whiny Donor on twitter. I’m always apologizing to @thewhinydonor. I asked if s/he was actually a fundraiser in disguise – “NO.” I asked if I had ever met him/her – “NO.” Check out @thewhinydonor. Ah tristesse.

December 12, 2016

Read research. Learn stuff. Help your NGO.

How frightening if you and your staff colleagues don’t read research. Really frightening.

I’m not just talking about fundraising research. It’s all research. Any research that might be relevant.

Read these articles. What are the implications for your nonprofit organization? How will you introduce this information to your boss and your board and your staff colleagues? How will you apply this research to your NGO?

Human Service Agencies’ Contributions Soar But Retention Rates Plummet for All Nonprofits. (Retention rates – loyalty – are the primary measure for effective fundraising – and any other business!)

Harvard Sciences and Sugar Industry Hook Up to Lead Public Down Dangerous Path.

Public Losing Faith in Higher Education as a Jumpstart to Work Lives

Fundraising Effectiveness Project

Are you reading any of the research at the Hartsook Centre for Sustainable Philanthropy or at the Lilly School?

I read neuroscience marketing research about consumers. Written in a user-friendly way!

Read research! Explore implications of research! Apply research to your work!!!

Any research you suggest? I’ll post it!

Filed under: Research, Resources

Simone Joyaux, ACFRE, Adv Dip, is an internationally recognized expert in fund development, board and organizational development, strategic planning, and management.

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